FAQ

How do I update my profile on Meripustak?
It’s very simple to create your MeriPustak account and view your orders any time through ‘My Account’. From my account you can view your order and transaction history and you can also edit or manage your personal details like address, phone number or email id. You will also get an option to change your password.

Is it mandatory to create an account to place orders?
No, it is not mandatory to create an account on our website, one can directly buy books without creating any account as a guest user. Whereas a registered members are entitled to some additional privileges which is not available to guest users, that is why we recommend to become the registered member.
Guest users are not allowed to cancel or return your orders directly from on our website. Those orders can only be returned or cancelled by sending an email at contactus@meripustak.com. All our registered members gets 1% of eCash of total payable amount(Applicable only on online payment not on COD). Which can be redeemed in your next Purchase at MeriPustak. All your personal information would be stored and maintained with utmost confidentially as per our Privacy policy.

Does MeriPustak offers any discount?
We always ensure the best possible discounts to all our customers. All offers and discounts are subject to change without any prior information and as per the terms and condition.

How do I know my order has been confirmed?
Once your order is completed you will receive an email and SMS of your order confirmation. Unique order id will be mentioned on email and SMS both along with complete order details and expected time of delivery. Customers are informed with tracking details of their order the moment it get shipped by the seller.

Can I order a product that is ‘Out of Stock’ ?
Unfortunately, this option is not available. We always keep our stock updated and in case you do not find book(s) of your choice or if the book(s) is out of stock you can notify us by writing us at contactus@meripustak.com.

Does the price in your store remain the same?
We always strive to delight you with offers, discounts, and promotional codes time to time. It depends upon the product and also the period.

What is a promo-code?
A promo code is a discount voucher or coupon which can be used to get the discount on total amount at the time of checkout.

How can I know the product availability?
You can check the availability of the books on our store from the suggested icons “Available” Meaning of the Following icons

‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.

What are the Payment options available at Meripustak.com?
You can make your payments through, credit & debit cards, internet banking, Cash On Delivery, e-wallets Vouchers and registered user can also use Redeem points payment options to make the payments.

Note: COD will be provided by Machwan or Machwan Trusted sellers.

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